Last updated: June 2022

Allocate Virtual Assistant (“we”, “us”, “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a payment, or interact with our services.

This Privacy Policy applies to all visitors, users, clients, and subscribers who access or use our website and services.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use the website.

Information we collect

We collect personal and business information that you voluntarily provide to us, including:

Personal and business information

Name

Business name

Email address

Payment information

When you make a payment, we may collect:

Billing name

Business name

Payment confirmation details

We do not store your full card or bank details.
Payments are processed securely via third-party providers such as Stripe.

Email subscriptions

If you subscribe to our emails, we collect:

Your name (if provided)

Your email address

How we use your information

We use your information to:

Respond to enquiries

Provide and manage our services

Process payments and subscriptions

Manage client onboarding and support

Send service-related emails and updates

Send marketing emails where you have opted in

If you choose not to provide required information, we may be unable to deliver services or process payments.

Legal basis for processing

We process your personal data under the following legal bases:

Consent – when you submit a form or subscribe to emails

Contract – when processing payments or delivering services

Legitimate interest – to manage enquiries, services, and business operations

Payment processing

Payments and recurring subscriptions may be processed through:

Stripe

Payment information is handled securely by these providers in accordance with their own Privacy Policies. We do not have access to or store your full payment details.

Use of third-party systems

We use third-party platforms to manage our business operations, including:

GoHighLevel (HighLevel) for CRM, automations, forms, and email communications

Stripe for payment processing

These providers only process data as necessary to deliver their services and are required to comply with data protection laws.

Sharing your information

We do not sell or rent your personal information.

Your information is only shared with trusted third-party providers where necessary to operate our business (such as payment processing and email delivery).

Cookies are small text files stored on your device by your browser.
This website does not intentionally use cookies to collect personal data.

Children’s privacy

This website and our services are not intended for children under the age of 18.
If we become aware that a child has provided personal data, we will delete it.

Information retention

We retain personal and business information only for as long as necessary to:

Respond to enquiries

Deliver services

Meet legal and accounting obligations

You may request deletion of your data where legally permitted.

Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you

Request corrections to inaccurate information

Request deletion of your personal data

Withdraw consent at any time

Request restriction of processing

Request data portability where applicable

Object to direct marketing

Lodge a complaint with the Information Commissioner’s Office (ICO)

Exercising your rights

To exercise your rights, please contact:

Allocate Virtual Assistant
Email: [email protected]

We may need to verify your identity before processing your request.
We aim to respond within 30–45 days.

Location of data processing

All data processing activities take place within the United Kingdom or with GDPR-compliant service providers.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their Privacy Policies separately.

Questions

If you have any questions about this Privacy Policy, please contact:
[email protected]

Alison Bingham